You have 30 days from the date you receive your order to request a return.
2. Return shipping and fees
Return shipping is free. We provide a prepaid return label.
There is no restocking fee.
3. Eligibility
To be eligible for a return, items must be in the same condition you received them, unused and in their original packaging.
Sealed products such as hobby boxes, booster boxes and packs must be returned factory sealed, with the original seal or shrink wrap intact. Opened or resealed boxes and packs cannot be accepted, because their contents can no longer be verified.
4. How to start a return
Email us at support@meuunicard.com with your order number and the item(s) you want to return.
We reply with a prepaid return shipping label and instructions.
Pack the item securely and send it back using the label provided.
5. Refunds
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days of approval.
Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
6. Damaged, defective or incorrect items
If you receive an item that is damaged, defective or not what you ordered, contact us with your order number and photos. We will send you a replacement or a full refund, and you will not pay for return shipping.
7. Exchanges
If you would like a different item, return the original for a refund and place a new order. This is the fastest way to get the item you want.
8. Order cancellations
You can cancel your order free of charge before it ships. Contact us as soon as possible with your order number.
