Add the products you want to your cart, click Checkout, enter your details and choose your payment method. You will receive an order confirmation email right away. See Ordering and Availability.
What payment methods do you accept?
We accept all major credit and debit cards and PayPal through a secure, encrypted checkout.
I did not receive my order confirmation email. What should I do?
Check your spam or junk folder first. If it is not there, contact us with your name and the email you used at checkout.
Can I change or cancel my order?
Yes, free of charge, as long as it has not shipped yet. Contact us as soon as possible with your order number.
2. Shipping and delivery
How much does shipping cost?
Shipping is free on every order within the United States, with no minimum order amount.
How long will my order take?
Orders are processed within 3 business days and delivered within 5 to 10 business days after shipping.
Do you ship internationally?
Not at the moment. We currently ship to all 50 US states only.
How do I track my order?
We email you a tracking number when your order ships. You can also use our Track Your Order page.
My package arrived damaged or is lost. What should I do?
Contact us with your order number and photos of the damage. We will send a replacement or a full refund.
3. Returns and refunds
What is your return policy?
You can return eligible items within 30 days of delivery. Return shipping is free and there is no restocking fee.
Can I return an opened box?
No. Sealed products must be returned factory sealed, with the original seal or shrink wrap intact, because the contents of an opened box can no longer be verified.
How long do refunds take?
Approved refunds are issued to your original payment method within 5 business days of approval. Your bank may take a few extra days to show it.
Yes. Every product we sell is genuine, and hobby boxes are sold factory sealed, exactly as they left the manufacturer.
Do you guarantee specific cards or hits?
No. Trading card boxes and packs contain randomly inserted cards set by the manufacturer, so specific cards, hits or values cannot be guaranteed. See our Warranty and Guarantee page.
Which brands do you sell?
We carry sealed product from brands such as Panini, Topps, Pokémon and Magic: The Gathering. Browse our shop to see what is in stock.
What does out of stock mean?
The item is not available right now. Stock levels on product pages update automatically.
5. Pre-sales
How do pre-orders work?
Pre-order products show the expected release date on the product page. Payment is taken at checkout, and your order ships as soon as the product is released to us.
What if a release date changes?
We will update the product page and email you. You can keep your pre-order or cancel it for a full refund.
Can I cancel a pre-order?
Yes, free of charge, at any time before it ships. See our Pre-sale Information page.
6. Account and privacy
Do I need an account to order?
No. You can check out as a guest, or create an account to view your order history more easily.
Is my personal information safe?
Yes. Our checkout is encrypted, we never store your full card number, and we never sell your personal information. See our Privacy Policy.
How do I unsubscribe from emails?
Click the unsubscribe link at the bottom of any marketing email, or contact us and we will remove you.
