Every product we sell is 100% genuine. Sealed products such as hobby boxes, booster boxes and packs are sold factory sealed, exactly as they left the manufacturer.
If you ever have a concern about the authenticity of a product you received from us, contact us with your order number and photos. We will review it and, if there is a problem, make it right with a replacement or a full refund.
2. Safe arrival guarantee
Your order should arrive in the condition you expect. If an item arrives damaged, defective or different from what you ordered, contact us with your order number and photos of the package and the product. We will send you a replacement or a full refund, and you will not pay for return shipping.
If your package is lost in transit, we will work with the carrier and send you a replacement or a full refund.
3. 30-day satisfaction guarantee
If you are not happy with your purchase, you can return eligible items within 30 days of delivery. Return shipping is free and there is no restocking fee. Sealed products must be returned with the factory seal intact. See our Refund and Returns Policy for full details.
4. Trading card contents
Trading card boxes and packs contain randomly inserted cards, as set by the manufacturer. We do not open, search or select packs, and we cannot guarantee specific cards, hits or values from any box or pack. The odds and contents of each product are determined only by the manufacturer.
5. Manufacturer warranties
Some products, such as mowers, may come with a warranty provided by the manufacturer. Where a manufacturer warranty applies, its terms and length are set by the manufacturer and are included with the product or available from the manufacturer.
If you need help with a manufacturer warranty claim, contact us and we will help you with your order details and point you in the right direction.
6. What is not covered
Our guarantees do not cover:
Normal wear and tear, or damage caused after delivery by misuse, accidents or improper storage
Opened or resealed sealed products
The specific cards, hits or value found inside trading card products
