Your order ID is shown in the order confirmation email we send right after checkout, for example #1234. If you have an account, you can also find all your orders under My Account.
2. What your order status means
Pending payment: we are waiting for your payment to be confirmed.
Processing: your payment is received and we are preparing your order.
Completed: your order has shipped. Check your email for the tracking number.
On hold: we need more information from you. Please check your email.
Cancelled or refunded: your order was cancelled and any payment has been refunded.
3. Carrier tracking
When your order ships, we email you a tracking number and a link to the carrier’s website. Tracking updates can take up to 24 hours to appear after your package is handed to the carrier.
4. If your order is late
Most orders arrive within 8 to 13 business days of being placed. Carrier delays can sometimes happen because of weather or high volume. If your order has not arrived within this time, contact us with your order number and we will look into it right away.
5. Lost or damaged packages
If your tracking shows delivered but you cannot find your package, check with neighbors and around your property first, then contact us. If your package arrived damaged, send us photos. We will work with the carrier and send you a replacement or a full refund.
